Cancellation and Rescheduling Policy

• 24-Hour Cancellation Notice: Clients must provide at least a 24-hour notice if they need to cancel or reschedule their appointment. Failure to do so will result in a charge of 50% of the service cost. This ensures that we can accommodate other clients and manage our schedule efficiently.

• No-Show Policy: If a client does not show up for their appointment without prior notice, they will be charged 100% of the service cost. This policy helps maintain fairness and respect for everyone’s time.

Deposits and Fees

• Non-Refundable Deposits: All full sets require a non-refundable deposit at the time of booking. This deposit will be applied towards the total cost of the service. This policy guarantees your appointment slot and helps prevent last-minute cancellations.

• No Refunds: We do not offer refunds on services rendered or booking fees. This policy is in place to maintain the integrity of our business and uphold the quality of our services.

Appointment Preparation

• Makeup-Free Policy: Clients must arrive at their appointment without makeup and with squeaky-clean lashes. This ensures the best adhesion of the extensions and the overall quality of the service.

• Avoid Caffeine: Please refrain from consuming caffeine for at least 3 hours before your appointment. This helps minimize any potential jitters and ensures a more relaxing experience.

FYI: Parking Information

There is street parking available as well as a parking lot at City Hall. You can pay at the meter or use the "Passport" app for convenience. Our building is located next to the City Hall parking lot.

 

Commitment to Quality and Customer Care

Our policies are designed to provide the best possible experience for both our clients and staff. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth and enjoyable service. If you have any questions or concerns, please feel free to reach out to us. Thank you for choosing our lash extension services!